Launch Operations Manager - East Region (Multi-Site)

Metropolis Technologies; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability insurance

Life insurance

Bonus plans

Job summary

Metropolis Technologies in Nashville is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Business Development, Product, and Tech to maintain real-time deployment visibility, hit launch timelines, and drive subscriber conversion for partners and members.

Qualifications

• 5+ years total work experience, with 3+ years in operations, strategy, consulting, or project management.
• Proven track record of managing multi-site projects from contracting to post-launch execution.
• Proficiency or working knowledge of Salesforce, Trello, JIRA, and Tableau.
• Experience using AI tools to optimize workflows.
• Experience pulling data and owning operational metrics reported to executive leadership.
• Proven experience deploying automated email campaigns to drive user or subscriber conversion.
• Exceptional interpersonal skills with ability to build trust across internal teams, partners, and property managers.
• Willingness to travel occasionally for critical on-site go-lives.
• Passion for transportation, parking, mobility, or real estate technology.
• Experience in a fast-paced tech environment.

Responsibilities

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution.
• Provide occasional in-person support on go-live days through regional travel.
• Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs.
• Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses.
• Collaborate with Sales, Product, Tech, and Local Operations to keep all launch deliverables on track.
• Partner with property managers and internal operations to support tenant and enterprise onboarding.
• Educate and align field teams on new platforms, tools, and updated SOPs.
• Partner with Product and Tech to build automated tools and establish SOPs.
• Leverage AI tools, Salesforce, and Trello to optimize data flows and streamline workflows.
• Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption.

Skills

Operations leadership

Program management

Cross-functional collaboration

Data-driven decisions

Travel willingness

Tools

Salesforce

Trello

JIRA

Tableau

Job description

Metropolis Technologies in Nashville is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Business Development, Product, and Tech to maintain real-time deployment visibility, hit launch timelines, and drive subscriber conversion for partners and members.