Guest Experience Leader: Service Excellence & Team Growth

Prismhr Hire; Sheridan (WY); On-site; USD 55,000 - 75,000; Full time

Job summary

Prismhr Hire in Sheridan, WY seeks a Customer Service Manager to provide strategic leadership over the guest experience, ensuring operational excellence and proactive problem solving.

The role oversees daily operations, coaches a team, analyzes feedback, and leads improvements in service quality, efficiency, and team capability.

Bachelor’s degree preferred with at least three years in high‑level customer service and two years in supervision.

Qualifications

• Bachelor’s degree preferred.
• Minimum three years in high‑level customer service.
• Minimum two years of supervisory or leadership experience.

Responsibilities

• Lead and manage the customer service team to uphold service standards.
• Coach and develop staff; analyze feedback to improve performance.
• Manage staffing, scheduling, and attendance; monitor budgets.
• Review guest surveys and data to identify root causes and drive improvements.
• Prepare monthly performance summaries and update knowledge bases.
• Escalate complex issues when necessary and ensure policy alignment.

Skills

Leadership

Communication skills

Customer service expertise

Data analysis

Coaching/mentoring

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Prismhr Hire in Sheridan, WY seeks a Customer Service Manager to provide strategic leadership over the guest experience, ensuring operational excellence and proactive problem solving.

The role oversees daily operations, coaches a team, analyzes feedback, and leads improvements in service quality, efficiency, and team capability.

Bachelor’s degree preferred with at least three years in high‑level customer service and two years in supervision.