Customer Service Manager: Lead & Elevate Guest Experience

Prismhr Hire; Gillette (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Prismhr Hire in Gillette, WY seeks a Customer Service Manager to guide the team toward operational excellence and exceptional guest experiences. The role requires independent judgment, strategic oversight, and the ability to drive improvements in service quality and efficiency.

The manager will recruit, train, and supervise staff, set performance standards, monitor trends, and report on metrics to leadership. Bachelor's degree preferred with 3+ years in high‑level CS and 2+ years in supervision.

Qualifications

• Bachelor's degree preferred;
• Minimum three years in high-level customer service;
• Minimum two years supervisory or leadership experience;

Responsibilities

• Lead and manage the customer service team to ensure compliance with service standards and guidelines.
• Coach and develop employees in best practices, problem solving, and escalation strategies.
• Establish clear expectations, performance standards, and accountability practices.
• Analyze guest feedback and service trends to identify root causes and corrective actions.
• Prepare monthly performance summaries highlighting trends, risks, and recommendations.
• Participate in budget planning and resource allocation for staffing and tools.

Skills

Leadership

Communication

Customer service

Organization

Problem solving

Critical thinking

Coaching

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Prismhr Hire in Gillette, WY seeks a Customer Service Manager to guide the team toward operational excellence and exceptional guest experiences. The role requires independent judgment, strategic oversight, and the ability to drive improvements in service quality and efficiency.

The manager will recruit, train, and supervise staff, set performance standards, monitor trends, and report on metrics to leadership. Bachelor's degree preferred with 3+ years in high‑level CS and 2+ years in supervision.