Regional Operations Leader — Branch Network Growth

Commonwealth Credit Union; Frankfort (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Commonwealth Credit Union in Kentucky seeks an Operations Regional Manager to lead strategic day-to-day operations across multiple branches within the region, ensuring alignment with mission, service standards, and omni-channel member experiences.

The role develops high-performing teams, manages regulatory compliance and risk, and partners with senior leadership to drive performance, community engagement, and business growth. A bachelor's degree is required; weekend work may be needed.

Qualifications

• Bachelor's degree required; active pursuit acceptable if applicant qualifies.
• Five years of successful management experience over multiple functions in a financial institution.

Responsibilities

• Lead strategic day-to-day operations of multiple branch locations within the assigned region, ensuring alignment with organizational goals and service standards.
• Collaborate with senior leadership to implement operational controls, analyze performance data, and drive continuous improvement.
• Oversee cross-functional initiatives and ensure consistency in service delivery across channels.
• Champion community presence, promoting growth and innovation.
• Monitor and evaluate service delivery, including branch phone queue performance, for responsiveness.

Skills

Problem Solving

Leadership

Communication

Coaching

Analytical

Education

Bachelor's degree in Business Administration or related field

Job description

Commonwealth Credit Union in Kentucky seeks an Operations Regional Manager to lead strategic day-to-day operations across multiple branches within the region, ensuring alignment with mission, service standards, and omni-channel member experiences.

The role develops high-performing teams, manages regulatory compliance and risk, and partners with senior leadership to drive performance, community engagement, and business growth. A bachelor's degree is required; weekend work may be needed.