Regional Operations Director, Commercial Lines

Insurance Office Of America, Inc.; Suwanee (GA); Hybrid; USD 135,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Competitive salary and bonus potential

Career growth opportunities

Job summary

Insurance Office of America (IOA) seeks a Regional Director of Operations for Commercial Lines to lead operations across a sub-Region/Region, including P&L, budgeting, and performance management. The role emphasizes strategic execution, HR processes, and collaboration with sales teams.

The position is hybrid with 1–2 days on site in the Atlanta area, requiring travel to branches and a focus on growth, culture, and efficient operations.

Qualifications

• 7+ years of industry experience with deep, wide-ranging industry knowledge.
• 3+ years of management experience.
• Active licensing required.
• Strong people management, communication, and negotiation skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Provide strategic leadership for IOA operations across the assigned sub-Region/Region.
• Manage operations team performance, budgeting, reporting, and process improvement.
• Oversee policy implementation, HR processes, quality, and customer service metrics.
• Participate in producer/agency acquisition and integration.
• Travel to branch operations teams to drive performance and collaboration.
• Develop future regional and branch leaders and promote IOA values.

Skills

Leadership

People management

Negotiation

Communication

MS Office

Education

HS Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America (IOA) seeks a Regional Director of Operations for Commercial Lines to lead operations across a sub-Region/Region, including P&L, budgeting, and performance management. The role emphasizes strategic execution, HR processes, and collaboration with sales teams.

The position is hybrid with 1–2 days on site in the Atlanta area, requiring travel to branches and a focus on growth, culture, and efficient operations.