Regional Operations & Customer Success Coordinator

Zurn Elkay (Elkay Manufacturing); Lumberton (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Matching 401(k)

Health Savings Account

Paid Holidays

Educational Reimbursement

Job summary

Zurn Elkay Water Solutions Corporation is hiring a on-site Regional Operations Support Coordinator in Lumberton, NC. You will manage the customer experience for a regional rep base and oversee the related sales backlog, ensuring first-contact resolution and loyal, satisfied customers through consistent, proactive service.

You will collaborate with internal teams to meet performance targets, accept and verify orders, and route them to the right distribution centers to minimize freight costs and

Qualifications

• Entry Level Position
• 1 - 3 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Responsibilities

• Be the primary contact for assigned regional sales reps and understand each account in depth.
• Coordinate daily operations for the regional base to meet customer expectations and company goals.
• Maintain regional order backlog to ensure timely processing and delivery.
• Deliver superior service at every contact point per company standards.
• Guide internal teams to achieve performance targets.
• Accept and process sales orders accurately and timely.
• Route sales orders to appropriate distribution centers to optimize freight and fulfill orders on time.
• Manage the MRP process to replenish inventory for assigned reps.
• Coordinate Will Call orders with production for daily scheduling.
• Identify and resolve fulfillment problems as they occur.

Skills

Customer service

Typing 35 wpm

Computer skills

Communication & teamwork

Education

High School Diploma

Job description

Zurn Elkay Water Solutions Corporation is hiring a on-site Regional Operations Support Coordinator in Lumberton, NC. You will manage the customer experience for a regional rep base and oversee the related sales backlog, ensuring first-contact resolution and loyal, satisfied customers through consistent, proactive service.

You will collaborate with internal teams to meet performance targets, accept and verify orders, and route them to the right distribution centers to minimize freight costs and