Regional Ops Manager — Customer Experience & Efficiency

Elkay Manufacturing Corporation; Norcross (GA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD/AD&D Insurance

Life Insurance

401(k) Matching

Health Savings Account

Vacation Time

Paid Holidays

Bonus Eligibility

Educational Reimbursement

Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation in the United States is seeking a Manager - Regional Operations Support to oversee regional customer service and operations, driving efficiency in order management and backlog resolution while ensuring high customer satisfaction. You will lead a team, coordinate with Area Sales and Service Center Operations, and drive process improvements across the region.

The role requires 5+ years in related operations, a Bachelor's degree, and proven leadership in

Qualifications

• Bachelor’s Degree or equivalent experience.
• 5 years in the field or in a related area.
• Proficient with data management and strong problem solving skills.
• Ability to communicate well on different levels within the organization and with customers.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.

Responsibilities

• Oversee regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction.
• Drive process improvements, manage escalations, and align regional performance with corporate KPIs.
• Manage the execution of all aspects of customer delivery for demand and fulfillment targets.
• Manage the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.
• Partner with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
• Monitor inventory levels to manage expenses, minimize loss, and maximize revenue.
• Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.
• Manage the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
• Oversee customer order workflows and resolve shipment issues with Operations teams.
• Manage regional sales backlogs, and identify operational inefficiencies with Operations team.
• Utilize software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.
• Handles escalations and improves customer experience.
• Familiar with a variety of field concepts, practices, and procedures.
• Rely on experience and judgment to plan and accomplish goals.
• Leads and directs the work of others.
• A wide degree of creativity and latitude is required.
• Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.

Skills

Data management

Communication

Team leadership

Problem solving

Analytics/AI experience

Education

Bachelor’s Degree

Tools

Salesforce

Microsoft Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation in the United States is seeking a Manager - Regional Operations Support to oversee regional customer service and operations, driving efficiency in order management and backlog resolution while ensuring high customer satisfaction. You will lead a team, coordinate with Area Sales and Service Center Operations, and drive process improvements across the region.

The role requires 5+ years in related operations, a Bachelor's degree, and proven leadership in