Regional Operations & Customer Success Manager

Elkay Manufacturing Corporation; Rockwall (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Health Savings Account

Vacation time

Paid holidays

Annual bonus eligibility

Educational reimbursement

Employee stock purchase plan

Job summary

Zurn Elkay Water Solutions Corporation in the United States is seeking a Manager - Regional Operations Support to lead regional customer service and operations, driving order management efficiency and backlog resolution. You will partner with Area Sales Manager and Service Center Operations, monitor inventory, ensure on-time dispatch, and use Salesforce or Microsoft Dynamics 365 for reporting and training.

The role emphasizes leadership, coaching, and process improvements to meet KPIs and

Qualifications

• Requires a Bachelor’s degree or equivalent experience.
• 5 years in related operations or similar role.
• Proven ability to manage data and analyze trends.
• Excellent communication across levels and with customers.
• Experience leading teams in high-volume, customer-facing operations.

Responsibilities

• Oversee regional customer delivery for demand and fulfillment targets.
• Manage regional sales backlog and product fulfillment in reps’ warehouses.
• Partner with Area Sales Manager and Service Center Operations to hit sales targets and customer satisfaction.
• Monitor inventory levels to control expenses and maximize revenue.
• Ensure on-time dispatch and efficient distribution at optimal cost.
• Lead escalations and improve customer experience using analytics and tools.
• Develop and coach team members to reinforce accountability.

Skills

Data management

Problem solving

Team leadership

Communication

Analytics & AI/automation

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation in the United States is seeking a Manager - Regional Operations Support to lead regional customer service and operations, driving order management efficiency and backlog resolution. You will partner with Area Sales Manager and Service Center Operations, monitor inventory, ensure on-time dispatch, and use Salesforce or Microsoft Dynamics 365 for reporting and training.

The role emphasizes leadership, coaching, and process improvements to meet KPIs and