Regional Operations & Customer Experience Coordinator

Zurn Elkay Water Solutions; Lumberton (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision, STD, LTD, AD&

Life Insurance

Matching 401(k) Contribution

Health Savings Account

Up to 3 weeks starting Vacation

12 Paid Holidays

Annual Bonus Eligibility

Educational Reimbursement

Employee Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation in Lumberton, NC is seeking a diligent Regional Operations Support Coordinator I to manage regional customer experiences and sales backlogs. This on-site role emphasizes timely order processing, strong communication, and teamwork with internal teams to meet performance targets.

The position requires 1–3 years of customer service experience, a high school diploma, and the ability to type at least 35 wpm.

Qualifications

• Entry Level Position
• High School Diploma
• 1 - 3 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Responsibilities

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
• Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
• Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery.
• Demonstrate superior service for our customers on each point of contact as defined by company standards.
• Provide direction and guidance to internal teams to achieve performance targets.
• Accept and process sales orders timely, this includes verifying orders for accuracy.
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinate customers pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
• Identify, communicate, and resolve any problems in the fulfillment process.

Skills

Customer Service

Typing 35 wpm

Proficient computer skills

Communication

Teamwork

Education

High School Diploma

Job description

Zurn Elkay Water Solutions Corporation in Lumberton, NC is seeking a diligent Regional Operations Support Coordinator I to manage regional customer experiences and sales backlogs. This on-site role emphasizes timely order processing, strong communication, and teamwork with internal teams to meet performance targets.

The position requires 1–3 years of customer service experience, a high school diploma, and the ability to type at least 35 wpm.