Coordinator, Regional Operations Support

Zurn Elkay (Elkay Manufacturing); Lumberton (NC); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Matching 401(k)

Health Savings Account

Paid Holidays

Educational Reimbursement

Descripción de la vacante

Zurn Elkay Water Solutions Corporation is hiring a on-site Regional Operations Support Coordinator in Lumberton, NC. You will manage the customer experience for a regional rep base and oversee the related sales backlog, ensuring first-contact resolution and loyal, satisfied customers through consistent, proactive service.

You will collaborate with internal teams to meet performance targets, accept and verify orders, and route them to the right distribution centers to minimize freight costs and

Formación

• Entry Level Position
• 1 - 3 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Responsabilidades

• Be the primary contact for assigned regional sales reps and understand each account in depth.
• Coordinate daily operations for the regional base to meet customer expectations and company goals.
• Maintain regional order backlog to ensure timely processing and delivery.
• Deliver superior service at every contact point per company standards.
• Guide internal teams to achieve performance targets.
• Accept and process sales orders accurately and timely.
• Route sales orders to appropriate distribution centers to optimize freight and fulfill orders on time.
• Manage the MRP process to replenish inventory for assigned reps.
• Coordinate Will Call orders with production for daily scheduling.
• Identify and resolve fulfillment problems as they occur.

Conocimientos

Customer service

Typing 35 wpm

Computer skills

Communication & teamwork

Educación

High School Diploma

Descripción del empleo

Coordinator, Regional Operations Support

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

Regional Operations Support Coordinator I Job Description

Position Summary

The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondence in an efficient and professional manner, to provide first contact resolution and create loyal and satisfied customers through consistent superior service.

Responsibilities

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
• Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
• Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery.
• Demonstrate superior service for our customers on each point of contact as defined by company standards.
• Provide direction and guidance to internal teams to achieve performance targets.
• Accept and process sales orders timely, this includes verifying orders for accuracy.
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinate customers pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
• Identify, communicate, and resolve any problems in the fulfillment process.

Experience and Skill Required

• Entry Level Position
• High School Diploma
• 1 - 3 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Leadership Competencies

• Customer Focus
• Decision Quality
• Plans and Aligns

Candidate must be able to work on site at our Southeastern Distribution Center in Lumberton, NC

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan - purchase company stock at a discount!

Equal Opportunity Employer - Minority/Female/Disability/Veteran