Regional Operations & Customer Experience Manager

Zurn Elkay Water Solutions; Rockwall (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision

401k match

HSA

Vacation

Holidays

Annual bonus eligible

Educational reimbursement

Gift matching

Employee stock purchase plan

Job summary

Zurn Elkay Water Solutions Corporation in the United States seeks a Manager of Regional Operation Support to optimize order management, backlog resolution, and customer satisfaction across the region. You will lead a team, drive process improvements, and align regional performance with corporate KPIs while partnering with Sales and Service Center Operations.

The role requires a Bachelor's degree, 5 years in a related field, data-driven problem solving, and strong communication at all levels; a

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years in the field or in a related area.
• Must be detail oriented and versatile.
• Proficient with data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.

Responsibilities

• Oversee regional customer service and operations to ensure efficiency in order management and backlog resolution.
• Drive process improvements and manage escalations.
• Align regional performance with corporate KPIs.
• Monitor inventory levels to manage expenses and maximize revenue.
• Ensure timely dispatch of goods to destinations and in correct quantities.
• Lead and coach team members to achieve goals.

Skills

Leadership

Data management

Problem solving

Communication

Team leadership

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation in the United States seeks a Manager of Regional Operation Support to optimize order management, backlog resolution, and customer satisfaction across the region. You will lead a team, drive process improvements, and align regional performance with corporate KPIs while partnering with Sales and Service Center Operations.

The role requires a Bachelor's degree, 5 years in a related field, data-driven problem solving, and strong communication at all levels; a