Regional Onsite Leader: Growth, Strategy & Delivery

Adecco Group; Stoughton (MA); On-site; USD 84,000 - 153,000; Full time

Job summary

Adecco Group is seeking an Associate Director to lead Onsites and branches in a defined geography. You will guide regional Managers, implement strategies, and drive growth by expanding client partnerships and increasing assignments, while delivering exceptional service to candidates and associates.

You will manage performance, ensure KPI attainment, collaborate with Growth Operations, and coach teams. This role demands strong relationship building, strategic thinking, and travel readiness across

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Minimum of five years leadership/managerial experience in the service provider industry preferred.
• Management of large onsite portfolio.
• Skilled in communicating effectively verbally and in writing.
• Ability to travel extensively.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Responsibilities

• Lead regional Managers; ensure adoption of Adecco’s philosophy and practices in our approach to colleague, candidate, associate, client, and delivery obsession.
• Ensure that each team member understands the strategy, is fully trained, and set up for success.
• Recruit, develops, and motivates Managers to ensure consistency in sales and service to drive growth.
• Trains new Managers in a timely manner and coaches managers on how to manage their team.
• Supports ongoing training to familiarize staff with Adecco’s new policies, procedures, and methods applicable to their positions.
• Conducts performance evaluations and prepares developmental plans for staff in a timely manner.
• Holds leaders accountable for meeting SLA targets and all agreed upon client requirements (both operational and contractual).
• Establishes and maintains rapport with key clients.
• Cultivates client relationships at the C-level.
• Strives for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
• Develop innovative solutions that can be scaled across multiple clients in the industry and gain alignment to execute
• Ensures Managers emphasize quality and service and identifies opportunities for further growth of existing accounts
• Supports Managers in maintaining high levels of Customer Satisfaction Survey feedback through regular business reviews with clients
• Serve as escalation point for Clients to discuss issues or requests
• Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
• Elaborate and propose a strategy for driving profitable sales growth through client penetration.
• Audits and monitors Onsite and Branch activities to ensure optimum service levels.
• Coaches team to anticipate clients’ needs based on historical and current business activity and knowledge of industry and markets.
• Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback for continuous improvement
• Utilizes corporate sponsored promotional activities to increase knowledge of Adecco in the local market.

Skills

Communication

Relationship building

Problem solving

Prioritization

Travel willingness

MS Office

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

Adecco Group is seeking an Associate Director to lead Onsites and branches in a defined geography. You will guide regional Managers, implement strategies, and drive growth by expanding client partnerships and increasing assignments, while delivering exceptional service to candidates and associates.

You will manage performance, ensure KPI attainment, collaborate with Growth Operations, and coach teams. This role demands strong relationship building, strategic thinking, and travel readiness across