Regional Office Experience Leader

H&R Block; Eagle Pass (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-work balance support

Job summary

H&R Block seeks an experienced Area Experience Leader to manage a portfolio of 4-6 offices, ensuring a consistent consultative client experience and strong operational execution. You will lead Tax Professionals and Client Service Professionals, coaching teams and aligning priorities across locations.

As a visible, hands-on leader, you will drive performance, staffing, and compliance, while owning revenue growth and client outcomes across your offices. Occasional travel is required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability to coach, develop, and hold teams accountable.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance.
• Own office readiness and operational execution across offices, including staffing, facilities, compliance, and day-to-day operations.
• Travel frequently between offices to maintain in-person leadership presence.

Skills

Team leadership

Client-centric mindset

Coaching

Communication

Data interpretation

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block seeks an experienced Area Experience Leader to manage a portfolio of 4-6 offices, ensuring a consistent consultative client experience and strong operational execution. You will lead Tax Professionals and Client Service Professionals, coaching teams and aligning priorities across locations.

As a visible, hands-on leader, you will drive performance, staffing, and compliance, while owning revenue growth and client outcomes across your offices. Occasional travel is required.