Regional Office Experience Leader

H&R Block; Salt Lake City (UT); On-site; USD 110,000 - 140,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to manage a portfolio of 4-6 offices, drive a consistent consultative client experience, and lead Tax Professionals and Client Service Professionals to achieve strong business results.

You will balance strategic oversight with hands-on leadership, ensuring staffing, facilities, and compliance across locations while coaching teams for growth and continuous improvement.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business results across multiple locations.
• Ability to travel frequently between offices.
• Ability to work evenings, weekends as needed.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operations across offices.
• Monitor metrics and take actions to improve results.
• Ensure daily operations including staffing, scheduling, and compliance.
• Oversee office and workforce readiness and seasonal demand prep.

Skills

Leadership

Client focus

Coaching

Data analysis

Strategic thinking

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to manage a portfolio of 4-6 offices, drive a consistent consultative client experience, and lead Tax Professionals and Client Service Professionals to achieve strong business results.

You will balance strategic oversight with hands-on leadership, ensuring staffing, facilities, and compliance across locations while coaching teams for growth and continuous improvement.