Regional Mining Truck Support Lead (Remote)

Liebherr USA; Newport News (VA); Hybrid; USD 105,000 - 119,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K plan with company match

Paid vacation

Personal days

Job summary

Liebherr USA is seeking a Regional Manager Customer Support to serve as the primary contact for product support across North America and other regions, coordinating with affiliates, sales, and engineering. This role focuses on truck reliability and performance, with extensive travel and remote work options.

The ideal candidate has an engineering degree and 3–5 years of maintenance in heavy mining equipment, plus the ability to manage ECRs, SI/TIs, and warranty claims while supporting technical

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering with 3–5 years related maintenance experience.
• Experience in heavy equipment mining environment and/or training.

Responsibilities

• First point of contact for affiliates for all product related issues.
• Documents and reports major events impacting truck performance and reliability at each mine-site.
• Coordinate Service Information (SIs) and Technical Instructions (TIs) with affiliates.
• Report potential product issues and provide status updates to affiliates and customers.
• Submit Engineering Change Requests (ECRs) and follow-up as required.
• Advise the Warranty Administrator on the technical validity of warranty claims.
• Provide technical sales support upon request.
• Document and report monthly events affecting truck reliability at mine-sites.
• Coordinate documentation for upgrades and modifications (SIs and TIs).
• Ensure customer acceptance packages are received within 7 days of release.
• Schedule post-commissioning meetings to report quality and shipment completeness.
• Monitor Field Service Reports and ensure weekly reporting by team.
• Review PIRs from the field and create PIR projects.
• Review and verify PARs assigned by LME Quality Assurance.

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Liebherr USA is seeking a Regional Manager Customer Support to serve as the primary contact for product support across North America and other regions, coordinating with affiliates, sales, and engineering. This role focuses on truck reliability and performance, with extensive travel and remote work options.

The ideal candidate has an engineering degree and 3–5 years of maintenance in heavy mining equipment, plus the ability to manage ECRs, SI/TIs, and warranty claims while supporting technical