Remote-Eligible Regional Mining Support Leader

Liebherr; Newport News (VA); Hybrid; USD 105,000 - 119,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K plan with company match

Paid vacation

Job summary

Liebherr Mining Equipment Newport News Co. is seeking a Regional Manager Customer Support to serve as the primary point of contact for product support across the assigned regions. You will coordinate service information, report issues, and drive engineering changes with affiliates and customers.

Travel up to 50% domestically and internationally is required. This role offers a home-office eligible arrangement and a comprehensive benefits package including major medical, dental and vision

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering from four-year College or university; with a minimum of three to five years related maintenance experience in heavy equipment mining environment and/or training; or equivalent combination of education and experience.

Responsibilities

• First point of contact for affiliates for all product related issues.
• Documents, reports all major events that impact the performance of the truck and status of product reliability related issues by each mine-site.
• Coordinate Service Information (SI’s) and Technical Instructions (TIs) with affiliates.
• Reports potential product issues and follows up with status and progress reports to affiliates and customers.
• Submit Engineering Change Requests (ECR’s) to Engineering and follows-up as required.
• Advise the Warranty Administrator on the technical validity of submitted warranty claims.
• Provide technical sales support upon request.
• Documents, reports and maintains on a monthly basis all events that impact the reliability of a truck and status of product reliability related issues by mine-site.
• Coordinates documentation relating to upgrades and modifications with relevant personnel and verifies when the upgrades and modifications have been implemented.
• Follows up to ensure customer acceptance packages are received within 7-days of release, checks for completeness and directs problems reported back to the relevant departments.
• Schedules post-commissioning meetings as required to provide reports to internal stakeholders detailing the quality and completeness of haul trucks shipped from the Factory.
• Monitors LME Field Service Reports and ensures Product Support Representatives submit reports weekly when performing work in their respective regions.
• Review and disposition PIR from the field; creating PIR projects based on field issues, data analysis and parts evaluation.
• Review, disposition and verify PARs as assigned by LME Quality Assurance department to address and resolve new product assembly issues.

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Liebherr Mining Equipment Newport News Co. is seeking a Regional Manager Customer Support to serve as the primary point of contact for product support across the assigned regions. You will coordinate service information, report issues, and drive engineering changes with affiliates and customers.

Travel up to 50% domestically and internationally is required. This role offers a home-office eligible arrangement and a comprehensive benefits package including major medical, dental and vision