Regional Member Experience Lead & Coach

Altura Credit Union; Riverside (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Altura Credit Union is seeking a Regional Support Supervisor in Riverside, CA to coach and supervise branch staff, ensuring a warm and positive Member experience. The role focuses on maintaining cash accuracy, confirming compliance with policies, and supporting on-the-job training for tellers and financial service representatives.

Responsibilities include cash management, vault balancing, and assisting with branch opening/closing while upholding Altura Credit Union’s core values of Caring,

Qualifications

• Cash handling and customer service skills are essential.
• Notary Public commission is required.
• High school diploma or equivalent is required.

Responsibilities

• Coaches and supervises branch staff to meet Member expectations and maintain Altura Credit Union’s core values.
• Balances the vault and ensures cash limits and currency availability; performs Symitar functions and verifications.
• Opens, closes, and maintains a professional branch image; supports on-the-job training for tellers and Financial Services Representatives.

Skills

Cash handling

Customer service

Education

High school diploma or equivalent

Notary Public commission

Job description

Altura Credit Union is seeking a Regional Support Supervisor in Riverside, CA to coach and supervise branch staff, ensuring a warm and positive Member experience. The role focuses on maintaining cash accuracy, confirming compliance with policies, and supporting on-the-job training for tellers and financial service representatives.

Responsibilities include cash management, vault balancing, and assisting with branch opening/closing while upholding Altura Credit Union’s core values of Caring,