Financial Center Leader & Member Experience Coach

Southland Credit Union; Santa Monica (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Southland Credit Union in Southern California is seeking a Financial Center Supervisor to lead a team of Universal Bankers on the floor, coaching through challenging conversations and guiding members to the right solutions. You will monitor membership growth, deposits, lending, and service quality, translating data into actionable improvements while maintaining Southland's standards.

This role emphasizes hands-on leadership, accountability, and building the next generation of Southland leaders

Qualifications

• 3-5 years in financial center operations and member-facing service.
• 2-3 years in supervisory or lead roles with coaching responsibility.
• Proven record of building high-performing teams and improving service.
• Experience across multiple locations or a networked environment is a plus.

Responsibilities

• Lead a team of Universal Bankers to deliver exceptional member service.
• Coach associates, recognize opportunities, and guide financial wellness conversations.
• Monitor performance metrics like growth, deposits, lending, and digital adoption.
• Address performance issues and ensure smooth daily operations.

Job description

Southland Credit Union in Southern California is seeking a Financial Center Supervisor to lead a team of Universal Bankers on the floor, coaching through challenging conversations and guiding members to the right solutions. You will monitor membership growth, deposits, lending, and service quality, translating data into actionable improvements while maintaining Southland's standards.

This role emphasizes hands-on leadership, accountability, and building the next generation of Southland leaders