Regional Member Experience Lead

Altura Credit Union; Moreno Valley (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Altura Credit Union is seeking a Regional Support Supervisor who ensures every Member, every time receives a warm and positive experience. You will coach and supervise branch staff, motivate teams to meet and exceed Member expectations, and model Altura Credit Union’s Core Values: Caring, Curiosity, Community, Courage, and Resilience.

The role includes performing essential duties such as cash handling, teller and new accounts support, supervising staff, and maintaining branch appearance.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years’ experience in the financial services industry required.
• Prior experience handling cash required.
• Notary Public commission required.

Responsibilities

• Adheres to compliance issues, policies, and procedures to preserve the operational integrity of the branch network.
• Functions in any operational role necessary to expedite Member transactions and ensure Member wait times are minimal.
• Demonstrates excellence in Member service to ensure continuous improvement as identified in overall Member survey scores.
• Assists with on-the-job training for new Tellers, Branch Services Representatives, and Financial Services Representatives.
• Assists with opening and closing the branch.
• Preserves the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness, and organization.

Education

High school diploma or equivalent

Notary Public commission

Job description

Altura Credit Union is seeking a Regional Support Supervisor who ensures every Member, every time receives a warm and positive experience. You will coach and supervise branch staff, motivate teams to meet and exceed Member expectations, and model Altura Credit Union’s Core Values: Caring, Curiosity, Community, Courage, and Resilience.

The role includes performing essential duties such as cash handling, teller and new accounts support, supervising staff, and maintaining branch appearance.