Regional Liaison & Field Support (Travel)

Tempus Unlimited, Inc.; West Springfield (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Tempus Unlimited, Inc. seeks a Regional Liaison Floater to travel across multiple Massachusetts offices, providing in-person support and problem resolution for consumers and PCAs/DCWs.

This floating role ensures regional coverage and supports the Tempus EVV solution, coordinating with the Consumer Advisory Board to address regional concerns. The position requires on-site availability, daily travel between Stoughton, Boston, and Salem, and adherence to core hours of 8:30am–4:30pm, Monday through

Qualifications

• Experience with Excel and spreadsheets preferred.
• Proficiency in Microsoft Office software required.
• High School Diploma or equivalent.

Responsibilities

• Float to offices in your assigned region to provide coverage as needed.
• Act as a liaison between Consumers/Participants and Tempus staff.
• Respond to inquiries and complaints from Consumers/Participants and PCAs/DCWs.
• Provide in-person assistance for FI documentation or program questions.
• Resolve inaccuracies in reporting of activity time and determine PA/WA status.
• Address PCA/DCW payment issues and escalate when required.
• Greet visitors, assess needs, and direct to appropriate staff.
• Maintain visitor and ID badge registers and issue badges as needed.
• Perform general administrative support and assist other departments as time allows.
• Report all suspected incidents of consumer abuse or neglect to the DPPC.

Skills

Spanish language

Interpersonal skills

Team collaboration

Education

High School Diploma

Tools

Excel

Microsoft Office

Job description

Tempus Unlimited, Inc. seeks a Regional Liaison Floater to travel across multiple Massachusetts offices, providing in-person support and problem resolution for consumers and PCAs/DCWs.

This floating role ensures regional coverage and supports the Tempus EVV solution, coordinating with the Consumer Advisory Board to address regional concerns. The position requires on-site availability, daily travel between Stoughton, Boston, and Salem, and adherence to core hours of 8:30am–4:30pm, Monday through