EVV Implementation & Support Specialist

Tempus Unlimited; Stoughton (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

2-day orientation in Stoughton

Job summary

Tempus Unlimited is seeking an Electronic Visit Verification (EVV) Support professional to back the EVV program through training, implementation, rollout, and ongoing support. This role emphasizes system management, effective communication, and adherence to Tempus quality and FI contract requirements.

Bilingual preferred with 2-day orientation in Stoughton if hired in Salem, and standard hours Monday–Friday, 8:30am–4:30pm.

Qualifications

• High School acceptable but college preferred.
• Software and/or technical support experience.
• Customer Service experience.
• Microsoft Office proficiency.

Responsibilities

• Provide 2nd level support for new and existing EVV users.
• Develop and maintain expertise related to Tempus EVV solution.
• Coordinate with developers to troubleshoot and fix issues.
• Deliver Zoom/WebEx and in-person support for rollout and training.
• Handle high-volume inbound and outbound customer service calls.
• Respond to emails and communications related to FMS software.

Skills

Customer service

Multi-tasking

Teamwork

Strong communication

Organizational skills

Punctuality

Microsoft Suite

Education

High School or equivalent

College preferred

Tools

Microsoft Excel

Microsoft Office

Zoom/ WebEx

Job description

Tempus Unlimited is seeking an Electronic Visit Verification (EVV) Support professional to back the EVV program through training, implementation, rollout, and ongoing support. This role emphasizes system management, effective communication, and adherence to Tempus quality and FI contract requirements.

Bilingual preferred with 2-day orientation in Stoughton if hired in Salem, and standard hours Monday–Friday, 8:30am–4:30pm.