In-Person Regional Liaison – Stoughton, MA

Tempus Unlimited; Stoughton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Tempus Unlimited in Stoughton, MA, seeks a Regional Liaison to serve as the in-person point of contact for Consumers, Personal Care Attendants, and visitors within the FI program. The role includes handling inquiries, documentation, and quality/compliance with Tempus requirements, and may train on the Tempus EVV solution.

This full-time, in-office position offers 35 hours per week, Monday–Friday, 8:30 am–4:30 pm.

Qualifications

• Fluency in Spanish or other languages a plus.
• Experience with Excel and Spreadsheets.
• Professional, friendly & understanding personality.
• Punctuality and dependability.
• Ability to work efficiently as a team player as well as individually with minimal direction.
• Self-motivation.
• Ability to maintain positive working relationships.
• Excellent organizational skills.
• Ability to multi-task and meet deadlines.
• Familiarity with office equipment and software.
• Ability to respect and maintain confidentiality.
• Attention to accuracy and detail.
• Strong interpersonal and analytical skills.

Responsibilities

• Act as a liaison between Consumers/Participants and Tempus and PCAs/DCWs.
• Respond to inquiries and complaints from Consumers/Participants and PCAs/DCWs.
• Provide in-person assistance related to FI documentation or program questions.
• Help resolve discrepancies related to reporting of activity time.
• Determine PA/WA status and whether new PA/WA is needed.
• Address PCA/DCW payment issues with relevant parties.
• Respond to escalated issues from Consumers/Surrogates/Proxies/Waiver Participants and PCAs/DCWs.
• Receive visitors and direct them to the appropriate person.
• Maintain visitor and ID badge register; issue badges where appropriate.
• Perform administrative tasks and support other departments as needed.

Skills

Spanish language

Professional demeanor

Team player

Confidentiality

Attention to detail

Interpersonal skills

Organizational skills

Multi-tasking

Education

High School Diploma

Tools

Excel

Microsoft Office

Job description

Tempus Unlimited in Stoughton, MA, seeks a Regional Liaison to serve as the in-person point of contact for Consumers, Personal Care Attendants, and visitors within the FI program. The role includes handling inquiries, documentation, and quality/compliance with Tempus requirements, and may train on the Tempus EVV solution.

This full-time, in-office position offers 35 hours per week, Monday–Friday, 8:30 am–4:30 pm.