In-person Regional Liaison

Tempus Unlimited; Stoughton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Tempus Unlimited in Stoughton, MA, seeks a Regional Liaison to serve as the in-person point of contact for Consumers, Personal Care Attendants, and visitors within the FI program. The role includes handling inquiries, documentation, and quality/compliance with Tempus requirements, and may train on the Tempus EVV solution.

This full-time, in-office position offers 35 hours per week, Monday–Friday, 8:30 am–4:30 pm.

Qualifications

• Fluency in Spanish or other languages a plus.
• Experience with Excel and Spreadsheets.
• Professional, friendly & understanding personality.
• Punctuality and dependability.
• Ability to work efficiently as a team player as well as individually with minimal direction.
• Self-motivation.
• Ability to maintain positive working relationships.
• Excellent organizational skills.
• Ability to multi-task and meet deadlines.
• Familiarity with office equipment and software.
• Ability to respect and maintain confidentiality.
• Attention to accuracy and detail.
• Strong interpersonal and analytical skills.

Responsibilities

• Act as a liaison between Consumers/Participants and Tempus and PCAs/DCWs.
• Respond to inquiries and complaints from Consumers/Participants and PCAs/DCWs.
• Provide in-person assistance related to FI documentation or program questions.
• Help resolve discrepancies related to reporting of activity time.
• Determine PA/WA status and whether new PA/WA is needed.
• Address PCA/DCW payment issues with relevant parties.
• Respond to escalated issues from Consumers/Surrogates/Proxies/Waiver Participants and PCAs/DCWs.
• Receive visitors and direct them to the appropriate person.
• Maintain visitor and ID badge register; issue badges where appropriate.
• Perform administrative tasks and support other departments as needed.

Skills

Spanish language

Professional demeanor

Team player

Confidentiality

Attention to detail

Interpersonal skills

Organizational skills

Multi-tasking

Education

High School Diploma

Tools

Excel

Microsoft Office

Job description

The in-person face to face Regional Liaison is primarily responsible for working as liaison in the Stoughton office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.

This position is in-person at our location in Stoughton, MA.

• $21.00 an hour
• In person role every day
• Full-time position, 35 hours a week
• Monday - Friday
• 8:30 am to 4:30pm core hours

Essential Functions

• Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
• Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
• Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
• Help resolve inaccuracies or discrepancies related to reporting of activity time
• Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
• Work with applicable parties to address and resolve PCA/DCW payment issues
• Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver
  Participants and/or PCAs/DCWs.
• Receive visitors and determine their needs and direct them to the appropriate person
• Maintain visitor and ID badge register. Issue ID badges where appropriate
• Deal with inquiries and provide accurate information
• Perform administrative work, including supporting other departments, as needed and as time allows.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Competencies

• Fluency in Spanish or other languages a plus
• Experience with Excel and Spreadsheets
• Professional, friendly & understanding personality
• Punctuality and dependability
• Ability to work efficiently as a team player as well as individually with minimal direction
• Self-motivation
• Ability to consistently maintain and build positive working relationships
• Excellent organizational skills
• Ability to multi-task and meet deadlines
• Familiarity with office machines, equipment and software
• Ability to respect and maintain confidentiality
• Attention to accuracy and detail
• Strong interpersonal and analytical skills

Required Education

• High School Diploma

Preferred Experience

• Proficiency in Microsoft Office software

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Some travel may be required for this position to ensure regional coverage.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.