Regional Liaison Floater

Tempus Unlimited, Inc.; West Springfield (MA); Sur place; USD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Mileage reimbursement

Résumé du poste

Tempus Unlimited, Inc. seeks a Regional Liaison Floater to travel across multiple Massachusetts offices, providing in-person support and problem resolution for consumers and PCAs/DCWs.

This floating role ensures regional coverage and supports the Tempus EVV solution, coordinating with the Consumer Advisory Board to address regional concerns. The position requires on-site availability, daily travel between Stoughton, Boston, and Salem, and adherence to core hours of 8:30am–4:30pm, Monday through

Qualifications

• Experience with Excel and spreadsheets preferred.
• Proficiency in Microsoft Office software required.
• High School Diploma or equivalent.

Responsabilités

• Float to offices in your assigned region to provide coverage as needed.
• Act as a liaison between Consumers/Participants and Tempus staff.
• Respond to inquiries and complaints from Consumers/Participants and PCAs/DCWs.
• Provide in-person assistance for FI documentation or program questions.
• Resolve inaccuracies in reporting of activity time and determine PA/WA status.
• Address PCA/DCW payment issues and escalate when required.
• Greet visitors, assess needs, and direct to appropriate staff.
• Maintain visitor and ID badge registers and issue badges as needed.
• Perform general administrative support and assist other departments as time allows.
• Report all suspected incidents of consumer abuse or neglect to the DPPC.

Connaissances

Spanish language

Interpersonal skills

Team collaboration

Formation

High School Diploma

Outils

Excel

Microsoft Office

Description du poste

The Regional Liaison Floater is primarily responsible for working as liaison in assigned region assisting Consumers and PCAs with inquiries and problem resolution. This role is a floating position and includes required travel to cover offices in your region as needed/requested. The role will extend to providing general in-person support to visitors for questions and documentation related to the overall FI program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison Floater will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.

Travel is required for this position to ensure regional offices are covered. The Regional Liaison Floater requires travel between Multiple locations: Stoughton, Boston and Salem. In-person everyday

8:30am - 4:30pm core hours

Monday - Friday

Full time, 35 hours a week

Mileage reimbursement

Essential Functions

• Float to offices in your assigned region for RL coverage as needed
• Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
• Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
• Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
• Help resolve inaccuracies or discrepancies related to reporting of activity time
• Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
• Work with applicable parties to address and resolve PCA/DCW payment issues Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs.
• Receive visitors and determine their needs and direct them to the appropriate person
• Maintain visitor and ID badge register. Issue ID badges where appropriate
• Deal with inquiries and provide accurate information
• Perform administrative work, including supporting other departments, as needed and as time allows.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Competencies

• Competencies Professional, friendly & understanding personality
• Punctuality and dependability
• Ability to work efficiently as a team player as well as individually with minimal direction
• Self-motivation
• Ability to consistently maintain and build positive working relationships
• Excellent organizational skills
• Ability to multi-task and meet deadlines
• Fluency in Spanish or other languages a plus
• Familiarity with office machines, equipment and software
• Ability to respect and maintain confidentiality
• Attention to accuracy and detail
• Strong interpersonal and analytical skills

Qualifications

• Experience with Excel and Spreadsheets Preferred Experience
• Proficiency in Microsoft Office software Required Education High School Diploma

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel Travel is required for this position to ensure regional coverage.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.