Regional Field Service Technician (Floater)

USA SOLVENTUM US LLC; St. Louis (MO); On-site; USD 57,000 - 78,000; Full time

Job summary

Solventum is seeking a Field Service Regional Floater to support health care customers across the Eastern U.S. This role operates a company vehicle and requires travel up to 75%.

You will perform on-site service, equipment delivery, and maintenance, while ensuring safety and compliance with company protocols. Ideal candidates have a high school diploma, 5+ years in customer-facing roles, a valid driver's license, and ability to work non-traditional hours.

Qualifications

• High School Diploma/GED or higher.
• Minimum 5 years of work experience in a customer facing or service-related field.
• Current, valid Driver’s License.
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties.
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
• Intermediate experience with Microsoft Office & iOS applications.

Responsibilities

• Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
• Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
• Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.
• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.
• Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.
• Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.
• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up.
• Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%).
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
• Performs and coordinates inventory control on assets, parts, disposables, and supplies.
• Contacts customers regarding coordination of delivery and retrieval return of products.
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
• Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements.
• Ensures and maintains a clean, orderly and safe working environment.

Skills

Driver's license

Customer service

Non-traditional hours

MS Office

iOS apps

Communication

Time management

Independent work

Physical fitness

Tools

Microsoft Office

iOS

Job description

Solventum is seeking a Field Service Regional Floater to support health care customers across the Eastern U.S. This role operates a company vehicle and requires travel up to 75%.

You will perform on-site service, equipment delivery, and maintenance, while ensuring safety and compliance with company protocols. Ideal candidates have a high school diploma, 5+ years in customer-facing roles, a valid driver's license, and ability to work non-traditional hours.