Regional IT Support Specialist II: End-User Champion

Rosendin Electric, Inc.; Parkway (CA); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

ESOP – Employee Stock Ownership

401 K

Annual bonus program

PTO 17 days + 10 holidays

Health, Dental, Vision Insurance

Job summary

Rosendin Electric, Inc. is seeking an IT Support Specialist II to provide end-user IT support for the Regional Office and surrounding job sites. You will handle AD accounts, mobile devices, printers, and PCs, using a ticketing system to ensure prompt issue resolution.

You will also manage project IT setups for new job sites, coordinate equipment orders, and assist field personnel with networking, security, and collaboration tools across multiple locations. Travel up to 25% is required.

Qualifications

• 3+ years of practical IT experience
• Associate degree or equivalent years of experience in IT
• Experience supporting end users in a multi-site environment

Responsibilities

• Provide end-user IT support for offices and job sites
• Manage AD accounts, devices, printers, and software
• Support office and field users across locations
• Maintain and monitor IT equipment and networks
• Coordinate job-site IT setup projects and equipment orders
• Escalate complex issues to senior IT staff
• Document processes and procedures

Skills

End-user support

Windows OS

Microsoft 365

Active Directory

Networking

Cisco VOIP

Video Conferencing

Mobile Device Management

IT ticketing systems

Documentation

Education

Associate degree in Information Technology or related field

Tools

Microsoft 365 Suite

Active Directory

Enterprise ticketing system

Cisco network equipment

Mobile devices (iOS/Android) configuration

Job description

Rosendin Electric, Inc. is seeking an IT Support Specialist II to provide end-user IT support for the Regional Office and surrounding job sites. You will handle AD accounts, mobile devices, printers, and PCs, using a ticketing system to ensure prompt issue resolution.

You will also manage project IT setups for new job sites, coordinate equipment orders, and assist field personnel with networking, security, and collaboration tools across multiple locations. Travel up to 25% is required.