Information Technology Support Specialist

Rosendin; Amarillo (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Rosendin is seeking an IT Support Specialist II to deliver end-user IT support across our regional offices and job sites. You will handle AD accounts, mobile devices, Windows workstations, printers, and software, using a ticketing system to document everything and coordinate with clients.

You’ll support field personnel and management, and cover the Helpdesk phone queue as needed. The role involves implementing and maintaining IT systems and procedures, plus leading IT setup projects for new job

Qualifications

• Associate degree in IT or related field, or equivalent experience.
• 5+ years of practical IT experience.
• Experience with Windows and Microsoft 365.
• Strong customer service and communication skills.

Responsibilities

• Provide end-user IT support across office and job sites.
• Use ticketing system to document work and communicate with clients.
• Manage IT for field personnel and management levels.
• Cover Helpdesk phone queue as needed.
• Implement, maintain, and secure IT systems and procedures.
• Lead project setup for new job sites including IT requirements.

Skills

AD Accounts

Mobile Device Mgmt

Microsoft 365

Windows OS

Troubleshooting

Ticketing System

Cisco VOIP

Networking Basics

Cloud Storage

Video Conferencing

Education

Associate degree in IT

Tools

Cisco Equipment

Remote Assistance Tools

Active Directory

Microsoft 365

Job description

If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The IT Support Specialist II is responsible for IT support for the Regional Office and may be asked to support surrounding Regional Offices. This includes, but is not limited to, job sites in several locations.

WHAT YOU'LL DO:

• Provide end-user support and problem resolution including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.
• Must adapt to the demands of Rosendin users including field personnel, office employees, and all levels of management to the senior level.
• Cover the Helpdesk phone queue when needed.
• Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
• Responsible for providing project management for new job site setups, to include assessing job site IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the job site.
• Responsible for tier 1 local network and server support of assigned offices and job sites.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position’s role within the business unit.
• Act as an escalation point for junior technical IT staff.
• Escalate higher level issues/tickets to IT Support Specialist 3 and/or Lead.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position’s role within the business unit.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Must possess excellent written and verbal communication skills.
• Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.
• Ability to perform in a dynamic and fast-paced and team environment
• Must maintain technical competencies by staying current in new technologies.
• Must be proficient at troubleshooting issues over the phone, with remote assistance tools, and in person.
• Must be highly proficient in Microsoft Windows and the Microsoft 365 Suite.
• Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently.
• Must be able to organize and manage multiple tasks in a fast-paced environment.
• Must possess working knowledge and practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Local Server, Remote Software, Cyber Security, Conference Room AV, Cisco VOIP, and Video Conferencing software.
• Previous experience using an enterprise ticketing system is required.
• Demonstrated ability to use discretion and sensitivity when handling confidential information.
• Must be a self-starter, proactive and be able to interface with end users and prioritize issues and manage user expectations.
• Proficient at documenting processes and procedures.
• Expected to prioritize and manage multiple tasks, changing priorities as necessary with a positive attitude.
• Proven ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Experience configuring iOS devices is required.
• Experience with Cisco network equipment is a plus.
• Demonstrated success taking direction and working independently.
• Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests
• Engineering and Construction Related Industry Knowledge desired
• System Administration and support experience would be desired
• Ability to be self-motivated, proactive, and an effective team player.

WHAT YOU BRING TO US:

• Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience.
• 5+ years of practical IT experience required
• Can be a combination of education, training, and relevant experience.

TRAVEL:

• Up to 25% of your time (mostly regional job sites)

WORKING CONDITIONS:

• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
• Noise level is usually low to medium; it can be loud on the jobsite.
• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.