IT Support Specialist II - Growth & ESOP Benefits

Rosendin; United States; On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

ESOP – Employee Stock Ownership

401K

Annual bonus program

PTO 17 days + 10 holidays

Life insurance

Job summary

Rosendin is seeking an IT Support Specialist II to provide end-user IT support across regional offices and job sites. You will handle devices, AD accounts, mobile devices, and software apps while documenting work in our ticketing system and supporting users at all levels of the organization.

You’ll cover the HelpDesk queue, assist with project IT setups, and ensure network/server support for assigned locations.

Qualifications

• Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience.
• 3+ years of practical IT experience required.

Responsibilities

• Provide end-user support and problem resolution for IT services and devices.
• Document work using the trouble-ticketing system to facilitate communication with clients.
• Support field personnel, office staff, and management levels across regional offices and job sites.
• Cover HelpDesk phone queue as needed.
• Handle project management for new job site IT setups, including circuit ordering and equipment delivery.
• Provide tier 1 local network and server support for assigned offices and job sites.
• Escalate issues to higher-level IT staff when needed.

Skills

Windows OS

Microsoft 365

Networking

Active Directory

Mobile Device Management

Cyber Security

Video Conferencing

Cisco VOIP

Documentation

Customer service

Troubleshooting

End-user support

Education

Associate degree in IT or related field

Tools

Enterprise ticketing system

iOS device configuration

Remote assistance tools

Local servers

Cloud storage

Job description

Rosendin is seeking an IT Support Specialist II to provide end-user IT support across regional offices and job sites. You will handle devices, AD accounts, mobile devices, and software apps while documenting work in our ticketing system and supporting users at all levels of the organization.

You’ll cover the HelpDesk queue, assist with project IT setups, and ensure network/server support for assigned locations.