Regional IT Support Specialist II: Windows & Mac Expert

Enviva

Raleigh (NC)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Enviva is seeking a Regional Support Specialist II to deliver comprehensive IT support across plants and ports. The role covers troubleshooting Windows and Apple devices, installation of hardware and software, and remote or on-site assistance within a defined SLA.

You will document incidents, resolve issues, and assist with end-user training. This position requires strong communication skills, experience with Office 365, SharePoint, OneDrive, and ITIL practices, and will involve travel up to 75%

Qualifications

5+ years of experience supporting end users.
Extensive Microsoft Office troubleshooting with emphasis on Excel and Outlook.
SharePoint, OneDrive, and Office 365 admin support experience strongly preferred.
Excellent verbal and written communication skills, with ability to work with all staff levels.
Knowledge of laptops, desktops, and networking hardware.
Experience with Apple products (iOS/OSX) preferred.

Responsibilities

Provide ITIL-based application assistance and troubleshoot Windows, cloud admin systems, basic networking, and other apps.
Evaluate potential system, hardware, and software integrations.
Diagnose and resolve Office 365 / Exchange ActiveSync on mobile platforms.
Enforce IT policies, procedures and security protocols.
Serve as escalation for Tech I/II personnel.
Maintain scale and kiosk systems, hardware and software.
Document major plants/ports incidents with troubleshooting procedures.
Install, upgrade and configure hardware/software at plants and ports.
Deliver remote and on-site troubleshooting across devices.