Regional IT Support Engineer II

Socket.dev; Garner (NC); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Health insurance

401(k)

Parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Engineer II in Garner, NC to support, build, and improve technology solutions across multiple sites. You will handle large projects, resolve crises, and expand knowledge in software design, data structures, AWS, and distributed systems.

The role offers comprehensive benefits, 401(k), paid parental leave, and a casual dress code. You’ll be part of a fast-paced team delivering IT services to support Amazon Operations.

Qualifications

• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
• 4+ years of troubleshooting in a multi-user high availability environment
• 4+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience
• 3+ years of IT client, server, and network service delivery experience
• Possess and maintain a current, valid Driver License

Responsibilities

• Troubleshooting difficult IT problems without SOPs.
• Planning and coordinating CMs and CM .templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Moving up to 49 lbs and standing/walking during 12-hour shifts.
• Supporting customers from multiple buildings and remote customers.
• Traveling within the local or regional area to support customers.

Skills

IT systems experience

Microsoft administration

Linux administration

Cisco IOS (CLI)

Networking fundamentals

PC repair

IT service delivery

Driver license

Education

Bachelor's degree in CS/IT

Tools

AWS

CompTIA A+

CompTIA Network+

Cisco/CCNA

Redhat Linux

Microsoft hardware

Job description

Amazon is seeking an IT Support Engineer II in Garner, NC to support, build, and improve technology solutions across multiple sites. You will handle large projects, resolve crises, and expand knowledge in software design, data structures, AWS, and distributed systems.

The role offers comprehensive benefits, 401(k), paid parental leave, and a casual dress code. You’ll be part of a fast-paced team delivering IT services to support Amazon Operations.