IT Field Support Specialist II

Socket.dev; Carrollton (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities include deploying and troubleshooting IT equipment, assisting in training new hires, and

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Physical tasks

Multi-building support

Tools

Windows

Mac OS

Linux

Networking basics

Job description

Amazon is seeking an IT Support Associate II to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities include deploying and troubleshooting IT equipment, assisting in training new hires, and