Regional IT Support Engineer - Desk-Side & Cloud Services

Nextgen Technologies; San Mateo (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Nextgen Technologies is seeking a qualified IT Support Engineer to handle full-service IT support for users at its US headquarters. This role focuses on user satisfaction while acting as a point of escalation for IT issues. The engineer will collaborate with a global IT team to ensure a seamless user experience.

The ideal candidate will have over 3 years of experience in IT support, strong knowledge of Microsoft Active Directory, and proficiency in both Windows and Apple systems.

Qualifications

• 3+ years in IT helpdesk support positions.
• 2+ years in IT roles with increasing levels of responsibility.
• Experience with Microsoft AD and various services (DNSelated services).
• Ability to troubleshoot Apple Macs.

Responsibilities

• Handle all aspects of IT end-user field support for US headquarters.
• Manage and support Windows and Mac systems.
• Collaborate with other regions and global support groups to enhance services.
• Oversee and deliver local IT projects.

Skills

IT helpdesk support

Microsoft Active Directory

Technical troubleshooting

Cross-functional collaboration

Apple Mac support

Tools

Salesforce CRM

Office 365

Google Apps

Job description

Nextgen Technologies is seeking a qualified IT Support Engineer to handle full-service IT support for users at its US headquarters. This role focuses on user satisfaction while acting as a point of escalation for IT issues. The engineer will collaborate with a global IT team to ensure a seamless user experience.

The ideal candidate will have over 3 years of experience in IT support, strong knowledge of Microsoft Active Directory, and proficiency in both Windows and Apple systems.