End-User IT Support Engineer - Desk-Side & VIP

Worldwide TechServices, LLC; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices, LLC in Baltimore, MD is seeking an IT Helpdesk/Desktop Support professional to perform basic and moderately complex troubleshooting for end-user devices, including desktops, laptops, tablets, and printers. The role focuses on timely issue resolution and customer satisfaction in a fast-paced environment.

Responsibilities include desk-side support, IMAC activities, supporting VIP clients, adhering to change management processes, and clear communication of repair status.

Qualifications

• Basic to moderately complex troubleshooting for end-user devices (PCs/desktops/laptops/tablets/printers).
• VIP client support exposure.
• Responds to change management requests including installing new PC equipment.

Responsibilities

• Troubleshoot and repair PC hardware and peripherals in end-user environments.
• Provide support to client identified VIPs.
• Respond to change management requests and install new PC equipment (IMAC).
• Perform desk-side support activities.
• Communicate repair status and time estimates to end-users and service desk.
• Follow documented service operations policies and procedures.
• Contribute to meeting established customer service metrics.
• Assist with other duties to meet business needs.

Skills

Desk-side support

Troubleshooting

End-user support

IMAC

Customer service

Tools

Windows OS

Printer support

Job description

Worldwide TechServices, LLC in Baltimore, MD is seeking an IT Helpdesk/Desktop Support professional to perform basic and moderately complex troubleshooting for end-user devices, including desktops, laptops, tablets, and printers. The role focuses on timely issue resolution and customer satisfaction in a fast-paced environment.

Responsibilities include desk-side support, IMAC activities, supporting VIP clients, adhering to change management processes, and clear communication of repair status.