Regional IT Field Technician: Onsite & Remote Support

White Cap Management LLC

Atlanta (GA)

On-site

USD 52,000 - 64,000

Full time

4 days ago

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Job summary

White Cap Management LLC seeks an on-site IT support specialist to ensure reliable hardware and software services for distribution center teams in Doraville. You will resolve escalated issues, set up computers, and assist with AV systems.

Responsibilities include partnering with corporate IT for networking and telephony upgrades, documenting work in the ticket system, and providing strong customer service while traveling up to 50% as needed.

Qualifications

HS Diploma or GED required.
2–5 years in IT support or closely related field.
Remote Technical Support experience preferred with strong customer service.
Experience with PC laptops/desktops and MAC devices.
CompTIA A+ or Network+ certification preferred.

Responsibilities

Serve as the primary IT contact for distribution center associates.
Collaborate with corporate IT for on-site networking, telephony, and upgrades.
Provide escalated computer support for inventory, shipping, and delivery operations.
Test hardware/software and upgrade systems as needed.
Set up computers and install applications.
Document work in the ticket system to track metrics.
Support conference room technology and AV systems.