IT Field Technician

White Cap Management LLC; Atlanta (GA); On-site; USD 52,000 - 64,000; Full time

Job summary

White Cap Management LLC seeks an on-site IT support specialist to ensure reliable hardware and software services for distribution center teams in Doraville. You will resolve escalated issues, set up computers, and assist with AV systems.

Responsibilities include partnering with corporate IT for networking and telephony upgrades, documenting work in the ticket system, and providing strong customer service while traveling up to 50% as needed.

Qualifications

• HS Diploma or GED required.
• 2–5 years in IT support or closely related field.
• Remote Technical Support experience preferred with strong customer service.
• Experience with PC laptops/desktops and MAC devices.
• CompTIA A+ or Network+ certification preferred.

Responsibilities

• Serve as the primary IT contact for distribution center associates.
• Collaborate with corporate IT for on-site networking, telephony, and upgrades.
• Provide escalated computer support for inventory, shipping, and delivery operations.
• Test hardware/software and upgrade systems as needed.
• Set up computers and install applications.
• Document work in the ticket system to track metrics.
• Support conference room technology and AV systems.

Skills

IT support

Customer service

On-site support

Hardware troubleshooting

Networking basics

Education

HS Diploma or GED

CompTIA A+ or Network+

Tools

Zoom/Zoom Rooms

Active Directory

Printers/Print servers

PC/Laptop hardware

AV systems

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Ensures the performance and reliability of key operational hardware and software used by distribution center teams. Resolves moderately complex issues escalated by lower level technicians. Performs IT-related technical and field engineering tasks, including providing support for computer systems and peripherals.

Major Tasks, Responsibilities, and Key Accountabilities

• Serves as the primary point-of-contact for IT-related issues for distribution center associates in an assigned region.
• Partners with corporate IT teams for on-site efforts, including work related to networking, telephony, and software and hardware upgrades.
• Provides escalated computer support services for inbound inventory, outbound shipping, and product delivery operations.
• Tests hardware and software to ensure proper functionality, including computers, printers, peripherals, handheld computers, and telephones. Maintains and upgrades systems as needed.
• Sets up computers and installs various applications and programs.
• Provides technical support for hardware and software issues. Assesses hardware and software to identify problems. Manages and resolves moderately complex issues escalated by lower level technicians.
• Records work in work-ticket system to maintain measurable support metrics per site.

Nature and Scope

Refers complex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Typically requires overnight travel 20% to 50% of the time.

Education and Experience

HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• This position supports our Doraville office ON-SITE and locations nationwide remotely.
• Remote Technical Support experience with a consistently positive Customer Service attitude.
• Experience with Executive Support.
• 2+ years working with PC Laptops and Desktops.
• MAC device support experience.
• CompTIA A+ or Network+ certification.
• Zoom/Zoom Rooms, Zebra Printer and Active Directory support.
• Experience supporting and troubleshooting conference room technology and AV systems.
• Advanced troubleshooting of Zoom conferencing issues.
• Remote management of print servers.
• IT support.
• Onsite role: 5 days at Doraville location

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.