Specialist, Regional IT Field Services

04 Chipotle Services, LLC; Massachusetts; On-site; USD 59,000 - 74,000; Full time

Job summary

Chipotle Mexican Grill, Inc. is seeking a Specialist, Regional IT Field Services to plan and conduct on-site services for restaurant technology hardware and software. This role supports New Restaurant Openings (NROs) with IT system installations and provides tier 1–2 IT support at multiple locations.

The ideal candidate holds an A.A. in Computer Science or equivalent, with 2+ years of IT support experience and familiarity with POS systems.

Qualifications

• A.A. in Computer Science or equivalent education/experience.
• 2+ years IT support in a multi-unit environment.
• Experience with or supporting POS systems is a plus.
• Strong collaboration and communication with cross-functional teams.
• Experience working in a remote capacity.

Responsibilities

• Plan and coordinate onsite visits for proactive maintenance and break-fix issues per SLA.
• Provide tier 1&2 IT hardware, software, telephony, and connectivity support at restaurants.
• Support asset management by tracking and reporting asset status.
• Assist with projects including rollouts and upgrades.
• Install IT systems at new restaurants and remodels.

Skills

Customer service

Written communication

Verbal communication

Time management

Education

A.A. in Computer Science

Equivalent education/experience

Tools

ITIL

A+

CCNA

Job description

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Specialist, Regional IT Field Services, you will plan and conduct on-site services, which include proactive and reactive maintenance and repair of restaurant Technology hardware and software. This individual will also be responsible for supporting New Restaurant Openings (NRO’s) with the installation of IT Systems.

WHAT YOU’LL DO

• Plan and coordinate onsite visits to restaurants for proactive maintenance and reactive break-fix issues per established SLA
• Providing tier 1 & 2 IT hardware, software, telephony, and connectivity support to restaurants
• Support Asset Management process by tracking, reporting, and monitoring asset status as required; including tracking of equipment replacements and validating current state of assets via organizational asset intelligence tools
• Support projects including but not limited to rollouts and upgrades
• Installation of IT systems at new restaurants and remodels

WHAT YOU’LL BRING TO THE TABLE

• A.A. in Computer Science or an equivalent in education and experience
• 2+ years of relevant work experience with IT support responsibilities
• Working knowledge of multi-unit restaurant hardware configurations and software applications and/or supporting or deploying Point of Sale systems preferred
• Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners)
• Experience working in a remote capacity
• ITIL, A+, CCNA certificates/licenses preferred
• Software, hardware, telephony and connectivity problem solving
• Strong customer service
• Strong organizational skills and ability to prioritize work to meet deadlines
• Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members
• Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation.
• Able to deal with frequent change, delays, or unexpected events
• Ability to focus on objectives while being detail-oriented
• Ability to work independently

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $28.36–$35.58. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests. Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.