Regional Inside Sales Team Lead — Experiential Marketing

Mosaic North America; New York (NY); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Top-tier brands to work with

Growth and leadership opportunities

Supportive, creative culture

Job summary

Mosaic North America is seeking a dynamic leader to manage the CORE Inside Sales team and ensure customer satisfaction throughout weekly cycles and project work. You will be the main liaison for the Client team, overseeing the Satisfaction call process via CORE CRM (CIRI) and related tools such as Excel.

You will drive team performance, coordinate activation campaigns, train Brand Ambassadors, and report regional outcomes to management.

Qualifications

• 3 to 4 years of experience in retail activation environment with a proven track record for success.
• Natural leader who can mentor and build a team and communicate effectively with both team and public.
• Willingness to travel within the designated region to support the team on-site.

Responsibilities

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region.
• Oversee day-to-day operational details to guarantee flawless execution and verify activation sites are set up correctly.
• Build team morale, celebrate achievements, and encourage professional growth among Brand Ambassadors.
• Engage in consumer interactions to set the standard for excellence and convey brand messages clearly.
• Meet with on-site contacts to discuss campaign presence, adjustments or feedback.
• Transport assets to activation site and support setup as required.
• Resolve logistical challenges and manage staffing changes to ensure smooth campaigns.
• Review weekly schedules and verify timesheets.
• Monitor KPIs on consumer engagement and educational reach; report regional performance to management.
• Gather qualitative feedback and photos to share with senior management.
• Travel regularly and extensively to activation sites with the team.

Skills

Team leadership

People management

Communication

Sales experience

Logistics

Travel readiness

Tools

Google Workspace

Job description

Mosaic North America is seeking a dynamic leader to manage the CORE Inside Sales team and ensure customer satisfaction throughout weekly cycles and project work. You will be the main liaison for the Client team, overseeing the Satisfaction call process via CORE CRM (CIRI) and related tools such as Excel.

You will drive team performance, coordinate activation campaigns, train Brand Ambassadors, and report regional outcomes to management.