Regional Infusion Operations Leader

Meridian Street Capital, LLC

Wilmington (DE)

On-site

USD 100,000 - 140,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Potential for performance bonuses

Medical, dental, and vision insurance

Short and long-term disability

401(k) — with company match

15 Days PTO

Competitive paid parental leave

Professional development opportunities

Job summary

Local Infusion is seeking an accomplished Regional Practice Manager to oversee multiple infusion centers in the Pennsylvania region. You will lead clinical operations, patient access, reimbursement strategy, and staffing to ensure compliant, patient-centered care and efficient performance.

The role requires strong healthcare experience, leadership, and the ability to travel regionally. You will partner with Intake, Pharmacy, Nursing, Revenue Cycle, and executive leadership to optimize payer

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting.
Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement processes, referral management, specialty medication access, payer policies, and medical necessity documentation.
Clinical background preferred.
Demonstrated ability to independently analyze complex situations, make sound decisions, and drive operational outcomes with minimal supervision.
Exceptional organizational, prioritization, and time management skills with the ability to manage multiple competing priorities in a fast-paced healthcare environment.
Proven ability to multitask across multiple practices, departments, technology platforms, and operational initiatives while maintaining attention to detail.
Strong analytical, critical thinking, and problem-solving abilities.
Excellent communication, leadership, coaching, and relationship-building skills.
High level of initiative, accountability, professionalism, and adaptability.
Advanced proficiency with electronic health records, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems.
Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel, based on operational needs.

Responsibilities

Provide operational leadership for multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and exceptional patient care.
Lead, mentor, coach, and develop high-performing clinical, intake, and administrative teams while fostering a culture of accountability, collaboration, and continuous improvement.
Independently assess operational challenges and make timely decisions that support patient care, compliance, employee engagement, and organizational objectives.
Monitor regional performance metrics, identify operational trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance.
Ensure standard operating procedures are consistently followed while identifying opportunities for process improvement and operational scalability.
Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and overall operational continuity across assigned practices.
Serve as the regional operational expert for patient access, reimbursement, and healthcare insurance processes.
Provide daily guidance and real-time support to Intake teams navigating complex payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access.
Analyze payer policies and independently develop operational strategies that improve patient access while maintaining compliance with payer and organizational requirements.
Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to proactively resolve reimbursement challenges and improve referral conversion.
Monitor payer policy changes and communicate operational updates, workflow enhancements, and best practices to regional teams.
Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer-specific expectations to promote consistency and operational excellence.
Escalate highly complex reimbursement issues appropriately while independently resolving routine and moderately complex insurance challenges.
Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance.
Address patient, provider, employee, and facility concerns promptly while maintaining a high standard of professionalism and service.
Prioritize multiple operational initiatives simultaneously while maintaining accuracy, responsiveness, and attention to detail in a high-volume environment.
Utilize multiple technology platforms, including EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications to manage daily operations and resolve patient access challenges.
Travel throughout the assigned region, including occasional short-notice travel, to provide onsite operational leadership, staffing support, training, and business continuity as organizational needs arise.