Regional HVAC Service Leader: Grow Teams & Deliver Excellence

Nextech Commercial HVAC & Refrigeration; Lenexa (KS); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401k match

Paid holidays

Paid personal days

Paid vacation

Job summary

Nextech Commercial HVAC & Refrigeration in Lenexa, KS, is seeking a Regional Service Manager to lead technicians and admin staff. You will drive execution of company goals, develop the operations team, and maintain exceptional customer service across a defined territory.

The role demands HVAC industry experience, strong leadership, and excellent communication in a fast-paced environment. Competitive compensation and benefits are provided, along with opportunities for advancement.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience.
• HVAC Management Experience.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Extremely high level of urgency to resolve problems.
• Excellent interpersonal and communication skills, both written and oral.

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis

Skills

HVAC experience

Management experience

Customer service

Communication skills

Problem solving

Organization

Tools

MS Office

Job description

Nextech Commercial HVAC & Refrigeration in Lenexa, KS, is seeking a Regional Service Manager to lead technicians and admin staff. You will drive execution of company goals, develop the operations team, and maintain exceptional customer service across a defined territory.

The role demands HVAC industry experience, strong leadership, and excellent communication in a fast-paced environment. Competitive compensation and benefits are provided, along with opportunities for advancement.