HVAC Operations Leader: Drive Service Excellence & Growth

Nextech; Farmers Branch (TX); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance (free employee only)

Dental & Vision coverage

Free life insurance

401k with 50% match up to 5%

7 paid holidays

2 paid personal days

10 paid vacation days

Job summary

Nextech in Farmers Branch, TX is seeking an experienced HVAC/R Service Operations Manager to lead the service department and its technicians. You will coordinate service activities, develop staff, and ensure exceptional customer service and strong brand execution.

Ideal candidates bring 7+ years of HVAC industry management, a technical background, and proven leadership. This full-time role offers comprehensive health benefits, a 401k match, and paid time off as part of Nextech's commitment to

Qualifications

• 7+ years of management experience for an HVAC contracting business or building-related services company.
• HVAC/R technical background.
• Understanding of quality management with respect to effective communication.
• Experience with management and conflict resolution.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to a very fast-paced environment and deadlines.
• Excellent interpersonal and communication skills, both written and oral.
• Advanced Microsoft Office and computer literacy.

Responsibilities

• Responsible for full financial for operations.
• Review company reports such as PMs, CINB, SLA and P&L and share with team.
• Take calls for customer escalation issues and provide solutions.
• Ensure company goals are met monthly/quarterly/yearly.
• Manage all Service-Level Agreements (SLA) with current/new clients.
• Recruit, hire, and develop service operations team.
• Develop training plan for service support team.
• Delivery of goals and metrics for assigned group.
• Evaluate and perform annual reviews.
• Identify and communicate where improvements can be utilized.
• Quality assurance on all work performed at customer facilities.
• Cover in absence of the next level managers.
• Create, communicate, and send weekly activity schedule to VP of Operations.

Skills

HVAC management

Leadership

Communication

Organizational skills

Problem-solving

Client relations

Strategic planning

Team development

Tools

MS Office

Job description

Nextech in Farmers Branch, TX is seeking an experienced HVAC/R Service Operations Manager to lead the service department and its technicians. You will coordinate service activities, develop staff, and ensure exceptional customer service and strong brand execution.

Ideal candidates bring 7+ years of HVAC industry management, a technical background, and proven leadership. This full-time role offers comprehensive health benefits, a 401k match, and paid time off as part of Nextech's commitment to