HVAC Operations Leader: Service Excellence & Growth

Nextech Commercial HVAC & Refrigeration; Town of Sun Prairie (WI); Presencial; USD 105.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Free employee health insurance

Free life insurance

Dental insurance

Vision insurance

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Descripción de la vacante

Nextech, an industry-leading HVAC/R service provider, is seeking an experienced Service Operations Manager in Wisconsin to oversee the service department and technicians. You will guide staff, coordinate service activities, and ensure exceptional customer service and brand recognition across our nationwide network.

The ideal candidate has HVAC/R technical experience, high energy, and excellent communication skills to drive operational success and develop the service team’s capabilities.

Formación

• 7+ years of management experience in HVAC contracting or building-related services.
• HVAC/R technical background.
• Understanding of quality management principles and effective communication.
• Experience with management and conflict resolution.
• Strong organizational skills with ability to multitask, prioritize, and meet deadlines.
• Adaptability to a fast-paced environment and deadlines.
• Excellent interpersonal and written/oral communication skills.

Responsabilidades

• Oversee the service department operations and HVAC Technicians.
• Support staff, organize, direct, coordinate, and control service activities to achieve outstanding customer service and brand recognition.
• Review reports (PMs, CINB, SLA and P&L) and share insights with the team.
• Handle customer escalation calls and provide solutions.
• Ensure monthly/quarterly/yearly goals are met.
• Manage SLAs with current and new clients.
• Recruit, hire, and develop the service operations team.
• Develop training plans for the service support team.
• Deliver goals and metrics for the assigned group.
• Perform annual reviews and identify improvement opportunities.
• Ensure quality assurance on work performed at customer facilities.
• Cover for absent managers and communicate weekly activity with the VP of Operations.

Conocimientos

Management experience

HVAC/R background

Communication skills

Organizational skills

Conflict resolution

Herramientas

Microsoft Office

Descripción del empleo

Nextech, an industry-leading HVAC/R service provider, is seeking an experienced Service Operations Manager in Wisconsin to oversee the service department and technicians. You will guide staff, coordinate service activities, and ensure exceptional customer service and brand recognition across our nationwide network.

The ideal candidate has HVAC/R technical experience, high energy, and excellent communication skills to drive operational success and develop the service team’s capabilities.