Regional Hospice & Home Health Intake Manager

Mercy Co; Webster Groves (MO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Manager for Home Health and Hospice Intake to oversee intake operations across Mercy Ministries, starting with the East region and expanding to Home Health Intake. The role emphasizes standardizing processes, driving efficiency, and supporting caregiver engagement while coordinating with leaders, physicians, and referral sources.

The position is based at 1630 Des Peres Rd, with a Monday–Friday 8:00 a.m.–4:30 p.m. schedule and on-call rotation.

Qualifications

• Bachelor's degree in business or related health care field.
• 3-5 years' experience in health operations.
• Previous leadership/management experience preferred.
• BLS Certification required within 90 days of hire.
• Certified Hospice and Palliative Nurse(CHPN) certification preferred.
• Strong analytical skills and understanding of business planning.
• Demonstrates skill in human relations and communications is required.

Responsibilities

• Lead and coordinate Hospice and Home Health operations across Mercy Ministries with focus on intake roles.
• Drive process standardization and optimize resource utilization.
• Monitor operational, quality, and service metrics to meet productivity/financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers to improve communication and workflows.
• Support caregiver engagement and development and align intake services across communities.

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager for Home Health and Hospice Intake to oversee intake operations across Mercy Ministries, starting with the East region and expanding to Home Health Intake. The role emphasizes standardizing processes, driving efficiency, and supporting caregiver engagement while coordinating with leaders, physicians, and referral sources.

The position is based at 1630 Des Peres Rd, with a Monday–Friday 8:00 a.m.–4:30 p.m. schedule and on-call rotation.