Intake Operations Manager - Hospice & Home Health

Mercy Co; Crestwood (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Support

Matched Retirement Plan

Job summary

Mercy is seeking a strategic Manager - Home Health and Hospice Intake to lead and coordinate Hospice and Home Health intake operations across Mercy Ministries, starting with the East region. This role drives standardization, caregiver engagement, and resource optimization, while monitoring quality, service metrics and financial productivity.

Collaboration with leaders, physicians, and referral partners is essential.

Qualifications

• Bachelor's degree required in business or health care field.
• 3–5 years of health operations experience.
• Leadership/management experience preferred.
• BLS certification within 90 days of hire.
• CHPN certification preferred.
• Strong analytical and communication skills.

Responsibilities

• Lead and coordinate Hospice and Home Health intake operations.
• Oversee Hospice Intake for the East region.
• Drive standardization of intake processes and integration across communities.
• Support caregiver engagement and development; optimize resources.
• Monitor metrics to meet productivity and financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers across Hospice, Home Health, and the broader health system to improve communication and streamline workflows.

Skills

Health operations

Leadership

Healthcare administration

Communication

Analytical skills

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a strategic Manager - Home Health and Hospice Intake to lead and coordinate Hospice and Home Health intake operations across Mercy Ministries, starting with the East region. This role drives standardization, caregiver engagement, and resource optimization, while monitoring quality, service metrics and financial productivity.

Collaboration with leaders, physicians, and referral partners is essential.