Intake & Operations Manager - Hospice & Home Health

Mercy Co; East St. Louis (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Tuition assistance

Paid time off

Matched retirement plan

Job summary

Mercy is seeking a Manager - Home Health and Hospice Intake to lead Hospice and Home Health intake operations across Mercy Ministries, starting with the East region. This role focuses on providing a consistent, high-quality experience for patients, families, referral partners, and caregivers, while aligning intake services across sites.

Based in East St. Louis, IL, the position supports on-call rotation, standardizes processes, and drives performance through metrics, workforce planning, and

Qualifications

• Bachelor's degree in business or related health care field.
• 3-5 years' experience in health operations.
• Previous leadership/management experience preferred.
• BLS Certification required within 90 days of hire.
• Certified Hospice and Palliative Nurse(CHPN) certification preferred.

Responsibilities

• Lead and coordinate Hospice and Home Health operations across Mercy Ministries.
• Oversee Hospice Intake for the East region; expand intake services across communities.
• Drive process standardization and optimize resource utilization.
• Monitor operational, quality, and service metrics to meet productivity/financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers across Hospice, Home Health, and the broader health system.

Skills

Leadership

Operational coordination

Analytical thinking

Communication

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager - Home Health and Hospice Intake to lead Hospice and Home Health intake operations across Mercy Ministries, starting with the East region. This role focuses on providing a consistent, high-quality experience for patients, families, referral partners, and caregivers, while aligning intake services across sites.

Based in East St. Louis, IL, the position supports on-call rotation, standardizes processes, and drives performance through metrics, workforce planning, and