Hospice & Home Health Intake Operations Lead

Mercy Co; Kirkwood (MO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Manager to lead Home Health and Hospice Intake, coordinating hospice intake for the East region with a plan to expand to Home Health Intake. The role focuses on standardizing processes, improving caregiver engagement, and monitoring metrics to meet productivity and financial goals.

The position is based at 1630 Des Peres Rd with typical hours Monday–Friday 8a–4:30p and on-call rotation. Qualifications include a Bachelor's degree and 3–5 years in health operations.

Qualifications

• Bachelor's degree in business or related health care field.
• 3–5 years' experience in health operations.
• Previous leadership/management experience preferred.
• BLS Certification within 90 days of hire.

Responsibilities

• Lead and coordinate Hospice and Home Health operations across Mercy Ministries.
• Oversee Hospice Intake for the East region and align intake services across communities.
• Drive process standardization, optimize resource utilization, and monitor metrics.
• Collaborate with leaders, physicians, referral sources and caregivers to improve workflows.

Skills

Strong analytical skills

Strong communication skills

Self-starter

Leadership experience

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager to lead Home Health and Hospice Intake, coordinating hospice intake for the East region with a plan to expand to Home Health Intake. The role focuses on standardizing processes, improving caregiver engagement, and monitoring metrics to meet productivity and financial goals.

The position is based at 1630 Des Peres Rd with typical hours Monday–Friday 8a–4:30p and on-call rotation. Qualifications include a Bachelor's degree and 3–5 years in health operations.