Regional Growth & Member Success Director

BNI Global; Virginia; On-site; USD 30,000 - 60,000; Part time

Job summary

TravelCenters of America in Virginia is seeking a part-time Support Director Consultant to drive member success across US CORE chapters. You will recruit, engage, and support 9-15 chapters with education, accountability, and growth strategies.

This role requires strong relationship building, leadership, and strategic thinking, plus excellent communication and time management as you develop regional plans and coordinate events.

Qualifications

• High School diploma/degree or equivalent experience required.
• Valid driver’s license.
• Commitment to excellent customer service.
• Superb time management and planning skills.
• Strong communication and negotiation skills.
• Proficiency in MS Office.

Responsibilities

• Promote membership through prospecting, recruitment, and member retention in each chapter.
• Develop and implement, with the manager, an effective strategy to ensure members renew their membership on a recurring basis.
• Promote chapter growth through operational support, outreach, training, marketing, coaching, and development.
• Responsible for sales growth of BNI events such as identifying and requesting event sponsorships.
• Routinely visit, engage with, and recognize success in each chapter outside of the Support DC’s home office by regularly attending in-person BNI regional events to encourage new member growth, improve member loyalty, and increase member lifetime value.
• Drive sales to increase new membership, including recruitment for new chapters.
• Plan and execute regional events in alignment with the Area Director’s annual plan.
• Continuously identify prospects and engage them with relevant offers.
• Manage leadership team selection and training process ensuring each chapter has a professional, focused, and growth-minded Leadership Team.
• Call and welcome new members within two weeks of their membership induction.
• Manage and train sales process in each chapter.
• Consistently attend regional and CORE team meetings and Support DC training.
• Complete weekly and monthly reporting.

Skills

Relationship building

Active listening

Leadership

Influence

Strategic thinking

Education

High School diploma/degree or equivalent experience

Tools

MS Office

Job description

TravelCenters of America in Virginia is seeking a part-time Support Director Consultant to drive member success across US CORE chapters. You will recruit, engage, and support 9-15 chapters with education, accountability, and growth strategies.

This role requires strong relationship building, leadership, and strategic thinking, plus excellent communication and time management as you develop regional plans and coordinate events.