Regional Field Services Manager (People & Delivery)

Diversified; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Diversified is seeking a Field Services Manager to lead regional field service operations in the Southeast US, with occasional onsite visits. You will manage staffing, performance, budgets, and customer relationships while driving service improvements and cost optimization.

The role combines strategic leadership with hands-on supervision of field technicians and subcontractors to ensure SLA adherence and high-quality service delivery.

Qualifications

• 12+ years of experience in Service Delivery & Operations.
• Expert level of skills with a wide range of audio, video and networking equipment.
• Knowledgeable of low voltage electrical concepts and electronics.
• Possess advanced AV networking, Audio and video skills.
• Excellent written, verbal and customer service communication skills.
• Service project management skills.
• Ability to diagnose, troubleshoot and resolve complex technical problems.
• Possess basic to advanced networking skills.

Responsibilities

• Lead Functional Supervisor(s) and Field Service Technicians as a people leader.
• Collaborate with Field Service Directors on complex projects involving programming, field engineering or installations.
• Provide staffing priorities and authorize cross-team resource adjustments; manage scheduling and assignments.
• Train staff in Service Process platforms, operations, procedures, and policies.
• Develop coaching and development expectations; monitor performance and provide feedback.
• Coordinate with Technical Operations, Engineering and Client Success Management.
• Provide field engineering recommendations for aging systems requiring minor changes.
• Assess subcontractor work and performance with Field Service Supervisor.
• Ensure timely review of technician service reports and audit documentation quality.
• Lead regional case-performance reviews focused on aging cases and escalation actions.
• Identify process improvements to optimize field service delivery.
• Ensure high level of field service delivery to clients across various environments.
• Drive cost optimization through process and workflow improvements.

Skills

People leadership

Staff management

Communication skills

Customer service

Project management

Strategic thinking

Problem solving

Education

Bachelor’s degree or equivalent

AVIXA CTS Certification

OSHA 30 Certification

Tools

Crestron

AMX

Extron

Biamp

QSC

Cisco

Luxul

Netgear

Polycom

NewTek

Job description

Diversified is seeking a Field Services Manager to lead regional field service operations in the Southeast US, with occasional onsite visits. You will manage staffing, performance, budgets, and customer relationships while driving service improvements and cost optimization.

The role combines strategic leadership with hands-on supervision of field technicians and subcontractors to ensure SLA adherence and high-quality service delivery.