Field Services Manager - AV & Network Ops

Diversified; Kenilworth (NJ); Hybride; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical plan options

Dental coverage and vision plans

401k with company match

Paid maternity leave

3 weeks PTO plus holidays

Résumé du poste

Diversified is seeking a Field Services Manager to lead regional field services operations. You will manage customer relationships, workforce capacity, service commitments, SLAs, and drive performance across the region.

This role combines strategic oversight with hands-on team leadership and process improvements. You will mentor Supervisors and technicians, coordinate staffing, training, and escalation, and work with engineering, operations, and client success teams.

Qualifications

• 12+ years of experience in Service Delivery & Operations.
• Expert level of skills with a wide range of audio, video and networking equipment.
• Proven ability to lead large, regional field service teams and manage complex projects.

Responsabilités

• Lead Functional Supervisors and Field Service Technicians as a people leader.
• Coordinate staffing priorities and authorize cross-team resource adjustments.
• Train staff on Service Process platforms and regional procedures.
• Mentor supervisors; drive ongoing technician training and performance feedback.
• Serve as liaison between Technical Operations, Engineering and Client Success Management.
• Drive continuous process improvement in field service delivery.

Connaissances

Team leadership

Customer relationship management

Service delivery

Project management

Communication

Formation

Bachelor's degree in related field

AVIXA CTS Certification

OSHA 30 Certificate

Outils

CRM Systems

ITSM tools

AV equipment knowledge

Description du poste

Diversified is seeking a Field Services Manager to lead regional field services operations. You will manage customer relationships, workforce capacity, service commitments, SLAs, and drive performance across the region.

This role combines strategic oversight with hands-on team leadership and process improvements. You will mentor Supervisors and technicians, coordinate staffing, training, and escalation, and work with engineering, operations, and client success teams.