Regional Field Services Manager

Best Buy; Round Rock (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental w

Job summary

Best Buy is seeking a Field Services Area Manager responsible for store-based installation and delivery services in your designated region. You will lead Best Buy and Geek Squad employees and manage relationships with third-party teams delivering work in homes, building a culture that drives customer and business results.

You will oversee headcount planning, scheduling, and on-site coaching; analyze reports to drive action plans; set clear expectations and respond to escalations to preserve the

Qualifications

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver’s license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Responsibilities

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
• Analyze reporting to understand business trends and develop action plans to achieve desired results
• Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
• Ensure timely response to escalations and create solutions to preserve the customer experience

Skills

Team leadership

Customer focus

Communication

Education

Associate degree or higher in business/logistics or related fields

Tools

Warehouse management systems

Job description

Best Buy is seeking a Field Services Area Manager responsible for store-based installation and delivery services in your designated region. You will lead Best Buy and Geek Squad employees and manage relationships with third-party teams delivering work in homes, building a culture that drives customer and business results.

You will oversee headcount planning, scheduling, and on-site coaching; analyze reports to drive action plans; set clear expectations and respond to escalations to preserve the