Regional Field Services Manager - Install & Delivery Ops

Best Buy; Austin (TX); Remoto; USD 63.000 - 112.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Employee discount

Retirement resources

Well-being support

Resumo da vaga

Best Buy in Austin, TX is seeking a Field Services Area Manager to lead store-based installation and delivery services. You’ll direct Best Buy and Geek Squad teams while coordinating with third‑party partners to fulfill home projects, and you’ll foster an inclusive culture that drives customer and business results.

Key duties include ensuring operational consistency, headcount and capacity planning, scheduling and PTO approvals, and analyzing reports to inform action plans.

Qualificações

• 2 years of experience as a supervisor or manager.
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience.
• Ability to travel overnight approximately 25% of the year.
• Current, valid driver's license.
• Must be at least 21 years old.
• Have and maintain a driving record which meets Best Buy safety standards.

Responsabilidades

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
• Analyze reporting to understand business trends and develop action plans to achieve desired results
• Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
• Ensure timely response to escalations and create solutions to preserve the customer experience

Conhecimentos

Leadership

Operations experience

Travel readiness

Formação

Associate degree or higher in business/logistics or related fields

Descrição da vaga

Best Buy in Austin, TX is seeking a Field Services Area Manager to lead store-based installation and delivery services. You’ll direct Best Buy and Geek Squad teams while coordinating with third‑party partners to fulfill home projects, and you’ll foster an inclusive culture that drives customer and business results.

Key duties include ensuring operational consistency, headcount and capacity planning, scheduling and PTO approvals, and analyzing reports to inform action plans.